FAQs

Frequently Asked Questions (FAQs)

We’ve compiled answers to the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us at juvithshop@gmail.com.

🛒 1. How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Fill in your shipping details and complete payment securely.

🚚 2. Do you offer free shipping?

Yes! We offer free shipping on all orders — no minimum purchase required.

📦 3. How long does delivery take?

Orders typically arrive within 5–8 business days after processing. You'll receive a confirmation email with tracking details once your order ships.

⏱ 4. When will my order ship?

Orders are processed within 1–2 business days. Shipping begins as soon as the package is handed over to the carrier.

🔍 5. How can I track my order?

To track your order, email us at juvithshop@gmail.com with your:

Full Name
Order Number
Email Address used at checkout

We’ll respond with your tracking status.

🔁 6. What is your return policy?

We accept returns within 30 days of delivery.

Free return shipping
No restocking fees
No final sale items

See our [Return & Refund Policy] for full details.

💳 7. What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure checkout methods.

🔐 8. Is my payment information secure?

Yes. We use industry-standard SSL encryption and secure payment gateways to protect your information.

📧 9. How can I contact customer service?

You can reach us at:
📧 juvithshop@gmail.com
📞 +1 739-208-7356
We aim to respond within 24 hours on business days.